Privacy Policy

Last Updated: 11th of January 2025

At G-Lok Systems LTD, accessible at “www.gloksystems.co.uk”, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with UK law, including the Data Protection Act 2018 and the UK GDPR.

1. Who We Are

“www.gloksystems.co.uk” is owned and operated by G-Lok Systems LTD, a company registered in the United Kingdom. Our contact details are as follows:

  • Company Name: G-Lok Systems LTD

  • Address: Room 135 The Charles Burrell Centre, Staniforth Road, Thetford, England, IP24 3LH

  • Email: info@gloksystems.co.uk

  • Phone: 01842646003

For any questions about this Privacy Policy or your data, please contact us using the information above.

2. What Data We Collect

We may collect the following categories of personal data when you interact with our website or services:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Account Details: Login credentials and preferences if you register on our site.

  • Payment Information: Credit/debit card details or payment account details.

  • Technical Data: IP address, browser type, operating system, and other data collected through cookies and analytics tools.

  • Usage Data: Information about how you use our website, products, and services.

3. How We Collect Your Data

We collect your data in the following ways:

  • Directly from You: When you fill out forms, place orders, subscribe to newsletters, or contact us.

  • Automatically: Through cookies, server logs, and analytics tools when you visit our site.

  • From Third Parties: Payment processors or marketing partners may share your data with us as part of fulfilling services.

4. How We Use Your Data

We process your personal data for the following purposes:

  • To provide, manage, and improve our services.

  • To process your orders, payments, and deliver products or services.

  • To communicate with you regarding your account, inquiries, or updates.

  • To send marketing emails if you have opted in (you can unsubscribe at any time).

  • To ensure the security and proper functioning of our website.

5. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases to process your data:

  • Performance of a Contract: To fulfill our obligations when you make a purchase or sign up for services.

  • Consent: For sending marketing emails or collecting non-essential cookies.

  • Legitimate Interests: For improving our services, fraud prevention, and ensuring the security of our website.

  • Legal Obligations: To comply with applicable laws or regulatory requirements.

6. Sharing Your Data

We do not sell your personal data. However, we may share it with trusted third parties, such as:

  • Payment processors (e.g., Stripe, PayPal) for secure transactions.

  • Delivery companies for shipping orders.

  • Service providers for website hosting, analytics, or marketing.

  • Legal or regulatory authorities, if required by law.

All third parties are bound by contracts that require them to handle your data securely and in compliance with UK data protection laws.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Order and transaction data are kept for [insert period, e.g., 6 years] for tax and legal purposes.

  • Marketing data is retained until you opt out or withdraw your consent.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request the deletion of your data where applicable.

  • Restriction: Limit how we process your data in certain circumstances.

  • Data Portability: Receive your data in a portable format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw consent for processing where consent was the legal basis.

To exercise any of these rights, please contact us at [Your Email Address]. We aim to respond to all requests within one month.

9. Cookies and Analytics

Our website uses cookies to enhance user experience and analyze website traffic. Non-essential cookies require your consent. For more details, please review our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encrypted connections (HTTPS) and secure storage systems.

11. International Data Transfers

If we transfer your data outside the UK, we ensure it is protected in line with UK GDPR through mechanisms such as:

  • Contracts based on standard contractual clauses approved by the ICO.

  • Ensuring the receiving country offers adequate data protection laws.

12. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Please review it regularly to stay informed.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

We encourage you to contact us first to resolve any concerns.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact us on the details above